Frequently Asked Questions

Below are our frequently asked questions.

Please email [email protected] or call 0330 333 0186 if you need further assistance.

Print Subscriptions - New Customers

First News is available to buy online as a 6 or 12 month subscription here. Alternatively First News can be purchased from numerous newsagents, find your nearest stockist here.

First news can be ordered online, visit https://subscribe.firstnews.co.uk/#subscribe to subscribe to First News.

You can buy First News from numerous newsagents. We are currently in the process of updating our store locator- in the meantime please email [email protected] with your address and someone will respond with your nearest stockist.

 

First News costs £39.99 for a 6-month subscription and £69.99 for a 12-month subscription. Why not try us out with 3 Issues for £1 offer? See https://subscribe.firstnews.co.uk/#subscribe for more information including international pricing.

The prices displayed include delivery costs and taxes (where applicable).

To contact First News about your home subscription or to purchase a subscription call us on 0330 333 0186 or email us at [email protected]

If you have a query about your First News Education order give us a call on 01371 851 898 or email us at [email protected]

The online payment system is secure, we use SSL encryption software to keep the details of your order and credit/debit card information secure.

First News does ship to the US, we offer international subscriptions and can ship to the US. Prices for international subscriptions can be found here.

Your First News subscription will be confirmed via email within 24 hours of your order.

Your first issue will usually be dispatched within 2 weeks. After your order has been processed, a confirmation letter or email will be sent. This will include details about when your first issue of First News will be sent to you.

First News is a weekly publication so if you have a 12-month subscription you will receive 52 papers.

If your copies are arriving late, damaged or not at all please contact us. We will investigate with the Royal Mail or other overseas postal authority, and send out replacements where appropriate. Please remember to notify our customer service team if you change address.

Back issue of First News are often available. If you would like to buy back issues of the newspaper please contact us on 0330 333 0186 or click here to email us.

Print Subscriptions - Existing Customers

To sign into the First News website as a home subscribers visit https://subscribe.firstnews.co.uk/manage-your-account/.

If you are a First News Education subscriber you can login to your profile or visit https://schools.firstnews.co.uk/login/ to access this week’s activity sheets.

To notify us of a chance of address you can amend your details online, simply sign in to your account. Alternatively, you can email us or call our customer service team on 0330 333 0186 for UK subscriptions and +44 (0)330 333 0186 for overseas subscriptions. If you are moving country you must call to inform us.

To change your username on First News simply sign in to your account and change the details here.

If you are a First News Education subscriber you can login to your profile and change your username.

We write to our customers before their subscription has ended to ensure that you are able to renew your subscription in time to guarantee an uninterrupted service, we will send these renewal letters to you before the end of your subscription. If you pay by credit, debit card or cheque, we will send you renewal notifications each year. If you do not wish to receive these letters, why not consider renewing by direct debit? Your payment will be taken on a regular basis and your subscription will simply continue until you tell us to stop sending you copies of First News.

If your subscription offer entitled you to a free gift, please note that this is sent separately from the newspaper and your confirmation letter, and can take up to 28 days for delivery. Should you not receive your gift within 28 days please contact us.

If you’re paying by direct debit, your subscription will continue on your current price until we advise you otherwise. You don’t need to do anything we will continue to send you copies of First News every week. If you pay by credit or debit card, or via PayPal, you will receive notification of the need to renew your subscription in enough time to ensure you don’t miss any issues of First News. 

You can also renew your subscription online at any time. Simply sign in to your account.

First News is an independent newspaper for 7 to 14-year-olds. Although we have 2 million readers every week, children will naturally graduate to more mature titles. If you would like to cancel your subscription please follow the steps below.

You may cancel your subscription package at any time up to 14 days after you receive the first edition of your chosen product (the “Cooling Off Period”) by notifying us at the contact details set out below. Please note that after the Cooling Off Period has ended, you won’t be entitled to any refund in whole or part for any un-delivered part of the subscription. If you pay by Direct Debit you must also cancel the Direct Debit with the bank otherwise your bank may continue to make payments. 

Address:

FirstNews
Rockwood House
Perrymount Road
Haywards heath
West Sussex
RH16 3DH

Email: [email protected]

Telephone: 0330 333 0186 for UK subscriptions and +44 (0)330 333 0186 for overseas subscriptions.

Once we have received notice from you within the Cooling Off Period, we will provide a refund to you of the price paid for the applicable product.

If you want to change your subscription package (for example to one of our other products) you can do this at any point during your subscription by contacting us on 0330 333 0186 for UK subscriptions and +44 (0)330 333 0186 for overseas subscriptions.

We will provide you with the applicable updated price and product information.

See How do I cancel my First News Subscription?

You will receive an email 2 weeks before your last issue and an insert in your paper alerting you when it is your final issue. Alternatively you can check the status of your subscription by logging into your account here.

Digital Subscriptions

To get access to the digital edition as a print subscriber you can upgrade your subscription from just £2 extra per quarter. Simply login and use the easy upgrade button or call us on 0330 333 0186 for UK subscriptions and +44 (0)330 333 0186 for overseas subscriptions, or you can contact us at [email protected]

You will need to download the First News app to read your digital issues from the App Store, Amazon App Store or Google Play, by following the instructions below: 

How to start reading First News on your iPad:

  1. Search for the First News Newspaper app on the App Store.
  2. Open the app, click on the parental icon in the top right hand corner and answer the maths question (this is part of Apple’s parental control policy). Then click ‘login’.
  3. Enter your web ID, which can be found on your confirmation details.
  4. Select the issue you want to read and tap download.

How to start reading First News on your Kindle Fire or Android device:

  1. Search for the First News Newspaper app Google Play or the Amazon App Store
  2. Install it onto your device
  3. Open the app, click on the profile icon in the top right hand corner
  4. Enter your web ID, which can be found on your confirmation details.
  5. Click ‘Login’
  6. Select the issue you want to read and tap download.

The app is available on a range of devices: 

    • iPad and iPhone
    • Android smartphones and tablets
    • Kindle Fire and Kindle Fire HD

The latest issue of First News will normally be available to download every Friday. If you have opted to receive notifications, you will receive an alert in the app when the new issue is ready.

The brand new digital edition of First News brings the newspaper to life, engaging children with dynamic content in an easy to use format. Alongside the absorbing articles from the print edition, the digital app features interactive puzzles, videos, picture galleries, cool animations and dictionary explanations.

To download new issues your tablet device will need to be online, but once downloaded, you can read them without an internet connection. You will need to be online to view video content within the issue. If you have problems downloading an issue, check your device isn’t in airplane mode as this disables WiFi.

When you have purchased an issue, it is free to download as many times as you like. As a subscriber, you have access to all issues in the archive. If your subscription lapses, you won’t be able to download any more issues but you are able to keep those you have downloaded on your tablet device.

Sometimes issues will be updated to correct any print or technical errors. In this case, on the issue carousel screen the Read button will change to Update. Tap it to download the newest version of the issue.

The First News app can be used offline. Once an issue is downloaded it’s available for offline use.

If you want to cancel subscriptions purchased via iTunes please follow the steps detailed here: http://support.apple.com/kb/ht4098 to disable auto-renewal, which ends your subscription to First News.

If you have a question that has not been answered here, please email our customer service team or call us on 0330 333 0186 for UK subscriptions and +44 (0)330 333 0186 for overseas subscriptions.

To get First News on your iPad as a subscriber of our print newspaper you can upgrade your subscription to include the First News digital edition that can be accessed on tablets from just £2 extra per quarter. Simply login and use the easy upgrade button or call us on 0330 333 0186 for UK subscriptions and +44 (0)330 333 0186 for overseas subscriptions, or you can contact us at [email protected]

The Paper

First News is designed for children aged 7 to 14 years old.

There are 28 pages in First News issue covering UK and world news, science news, animal news, special report, big interview, entertainment news, game zone, crazy but true, your news, books, puzzles, family fun and sport.

First News is a weekly publication delivered every Friday (this will vary outside the UK).

First News cover issues and stories which are relevant to children and which specifically affect them. Inside the paper you’ll find a mix of world news and UK news, but also loads of fun stuff, such as entertainment, games, animals, sport and puzzles. Find out more about what’s in the paper each week.

First News wrapping is made from Bioplast which, depending on its thickness, degrades 100% into water, carbon dioxide gas and biomass in less than 180 days.

To submit a story to First News email your report (including pictures) to [email protected] Don’t forget to include your name and age (and your school’s name and address for school news reports).

Are you doing something sponsored for charity? Starting your own school newspaper? Putting on a show? Are you off on an amazing holiday or did you have a great day put? We’d love to share your experiences with First News readers. By writing in, you give consent to First News printing details and photographs of those involved in the report.

Have another story you want us to hear about? Email [email protected] with the details.

To share your jokes with First News email [email protected] with your joke and include Jokes in the subject line.

To be in with chance to become a First News game reviewer email [email protected] with Games Reviewer or Games in the subject line.

Crossword answers need to be emailed or sent to us. Finished puzzles should be sent to Puzzles (issue number for that week), First News, 7 Playhouse Court, 62 Southwark Bridge Road, London, SE1 0AT. Or submitted by email to [email protected]

Children are welcome to send us reports about their experiences from sponsored charity events, starting own school newspaper, putting on a show or about a great day out to feature in the Your News section of the paper. Email your report (including pictures) to [email protected] Don’t forget to include your name and age (and your school’s name and address for school news reports). By writing in, you give consent to First News printing details and photographs of those involved in the report.

About Us

First News is a weekly newspaper for children aged 7 to 14. Find out more about us.

First News is run by a team of experienced adult journalists, but we do talk to kids all the time to ask how they feel about certain issues. For instance, we have regular polls on the website that help us to understand what our readers are thinking and they sometimes come to us with ideas for stories.

First News was founded in 2006 by Sarah and Steve Thomson with editor Nicky Cox.

First News Enterprises Ltd own First News; we are an independent publication and have no affiliation with other national news corporations.

First News Enterprises Ltd also own First Wonder Box, an activity box aimed at children aged 4-8.

Nicky Cox MBE is the editor of First News. Follow her on Twitter @FirstNewsEditor.

First News is read by over 2 million* readers nationwide reading First News weekly in homes and schools.

*2,235,888 Source: First News Readership Survey, November 2016, Opinion Matters

First News is delivered to around 27,000 homes.