Q – What is included in my digital subscription?
A – The Digital Edition is full of amazing features:
- Weekly 28-page newspaper live each Friday
- Daily news articles
- Access to our award-winning video content
- Weekly interactive puzzles
- Daily Wordie
- Fun polls and competitions
- Access to the First News archive
Q – How do I purchase a First News digital subscription?
A – Subscription to First News Digital is available on a monthly recurring payment. To start your subscription, with a free 6 week trial period click here
Q – Can I purchase a digital subscription for my school?
A – We offer several different subscription options for schools, and can tailor a school subscription to your specific requirements. To find out more about school subscriptions or to visit the First News Education website click here
You can also find out more by getting in touch with our schools team at [email protected] or call 01371 851 898.
Q – Can I subscribe to First News Digital from outside of the UK?
A – Yes! Subscription to First News Digital is available worldwide. We offer all digital subscribers access to both the UK and International edtions via the First News Digital app.
Q – What do I need to access First News Digital? (devices/hardware)
A – The First News Digital edition can be accessed on our brand new app which is available for:
Android supported smartphones and/or tablet devices (e.g. Nexus, HTC and Galaxy devices)
Apple iOS supported smartphones and/or tablet devices (e.g. iPhone and iPad)
Q – How do I get the First News Digital app on my device?
A – For Apple devices please go to the App Store here
For Android devices please go to Google Play here
When you open the app for the first time or if you have logged out previously, you will be asked to enter your WebID before you can access the digital content. You will receive your unique WebID in your welcome email after you sign up for a subscription.
Q – Do I need an internet connection to access First News Digital?
A – You will need an internet connection to access all of the features in the First News Digital app, however you can download the newspaper in the app to read when you are offline.
Q – I have a digital subscription, how do I access the new First News app?
- Please check your app has updated and update it manually if necessary – you can find instructions on how to do this on ios here
and on android here
- When you try to access content you will be prompted to Subscribe or sign in – tap sign in
- On the next screen enter your Web ID and tap sign in
- If you have forgotten your WebID you can find it here
Q – How can I view the First News Digital app on my laptop or desktop computer?
A – You can also access First News online via the web reader. To view the web reader please click here
When you open the web reader for the first time or if you have logged out previously, you will be asked to enter your WebID before you can access the content. You will receive your unique WebID in your welcome email after you sign up for a subscription.
Q – Where can I find my WebID to login to the First News Digital app?
A – You will receive your unique WebID in your welcome email after you sign up for a subscription, and in subsequent emails from us. You can also get your WebID using this handy lookup tool.
Q – Will I be able to set up parental controls on the app?
A – First News Digital is designed for children aged 7-14, therefore, all the features within the app are age appropriate and do not require any additional parental control.
Q – Are there any in-app purchases?
A – Our app does not include any in-app purchases. All subscriptions and payments are available through the website only.
Q – How will my data be stored whilst using the app?
Q – How can I cancel my subscription?
A – If your subscription is on a monthly recurring payment you can pause or cancel your subscription at any time via the Recurly account management service. Please click here to manage your account.
– If you pay for your subscription by quarterly direct debit please cancel by contacting the Customer Services team at [email protected] or call 0330 333 0186
Q – I have a First News subscription with Pocketmags, Apple in-app or Google Play in-app. How do I cancel it?
A – We are not able to provide support for third party subscriptions, as we do not have access to any of your details. However, you can contact the appropriate support team for your subscription here:
Apple in-app or Google Play in-app