First News > FAQ

Frequently Asked Questions

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FAQ Topics

Q – What is included in my digital subscription?

A – The Digital Edition is full of amazing features:

  • Weekly 28-page newspaper live each Friday
  • Daily news articles
  • Access to our award-winning video content
  • Weekly interactive puzzles
  • Daily Wordie
  • Fun polls and competitions
  • Access to the First News archive

 

Q – How do I purchase a First News digital subscription?

A – Subscription to First News Digital is available on a monthly recurring payment. To start your subscription, with a free 4 week trial period click here

 

Q – Can I purchase a digital subscription for my school? 

A – We offer several different subscription options for schools, and can tailor a school subscription to your specific requirements. To find out more about school subscriptions or to visit the First News Education website click here

You can also find out more by getting in touch with our schools team at [email protected] or call 01371 851 898.

 

Q – Can I subscribe to First News Digital from outside of the UK?

A – Yes! Subscription to First News Digital is available worldwide. We offer all digital subscribers access to both the UK and International edtions via the First News Digital app.

 

Q – What do I need to access First News Digital? (devices/hardware)

A –  The First News Digital edition can be accessed on our brand new app which is available for:

Android supported smartphones and/or tablet devices (e.g. Nexus, HTC and Galaxy devices) 

or

Apple iOS supported smartphones and/or tablet devices (e.g. iPhone and iPad)

 

Q – How do I get the First News Digital app on my device?

A – For Apple devices please go to the App Store here

For Android devices please go to Google Play here

When you open the app for the first time or if you have logged out previously, you will be asked to enter your WebID before you can access the digital content. You will receive your unique WebID in your welcome email after you sign up for a subscription.

 

Q – Do I need an internet connection to access First News Digital?

A – You will need an internet connection to access all of the features in the First News Digital app, however you can download the newspaper in the app to read when you are offline.

 

Q – I have a digital subscription to the UK edition, how do I access the new First News app?

A

  • Please check your app has updated and update it manually if necessary – you can find instructions on how to do this on ios here
    and on android here
  • When you open the newly updated app, you will be asked to choose an edition – choose UK and tap next.
  • When you try to access content you will be prompted to Subscribe or sign in – tap sign in
  • On the next screen enter your Web ID and tap sign in
  • If you have forgotten your WebID you can find it here

 

Q – How can I view the First News Digital app on my laptop or desktop computer?

A –  You can also access First News online via the web reader. To view the web reader please click here

When you open the web reader for the first time or if you have logged out previously, you will be asked to enter your WebID before you can access the content. You will receive your unique WebID in your welcome email after you sign up for a subscription.

 

QWhere can I find my WebID to login to the First News Digital app?

A – You will receive your unique WebID in your welcome email after you sign up for a subscription, and in subsequent emails from us.  You can also get your WebID using this handy lookup tool.

 

Q – I have an International digital subscription, how do I access the new First News app?

A –

  • Delete the old First News International app from your device
  • Download the new First News app to your tablet or smartphone

Download the app for Apple devices here                    

Download the app for Android devices here

  • When you open the newly updated app, you will be asked to choose an edition – choose International and tap next
  • When you try to access content you will be prompted to Subscribe or sign in – tap sign in
  • On the next screen enter your Web ID and tap sign in. If you have forgotten your WebID you can find it here

 

Q –  Will I be able to set up parental controls on the app?

A First News Digital is designed for children aged 7-14, therefore, all the features within the app are age appropriate and do not require any additional parental control.

 

Q – Are there any in-app purchases?

A Our app does not include any in-app purchases. All subscriptions and payments are available through the website only.

 

Q – How will my data be stored whilst using the app?

A At First Group Enterprises Ltd, we are committed to protecting the privacy of all customers and visitors to our websites. We do not store any sensitive information on our app .For further information on how we manage our data, please head over to our website and look through our privacy policy.

 

Q – How can I cancel my subscription?

A – If your subscription is on a monthly recurring payment you can pause or cancel your subscription at any time via the Recurly account management service. Please click here to manage your account. 

– If you pay for your subscription by quarterly direct debit please cancel by contacting the Customer Services team at [email protected] or call 0330 333 0186

 

Q – I have a First News iTunes subscription. How do I cancel it? 

A – If you want to cancel subscriptions purchased via iTunes please follow the steps detailed here: http://support.apple.com/kb/ht4098

Q – How do I purchase a print subscription?

A – First News subscriptions are available in three term lengths – 13 week, 6 months or 12 months. All of our print subscription options can be ordered online here.

 

Q – Can I subscribe to both the print and digital editions?

A – Yes! We call this a bundle subscription. It is available to order via the same website as the print only subscription. Just select the Newspaper & DIgital option. More FAQ’s specific to bundle subscriptions can be found below.

 

Q – Can I purchase a print subscription for my school? 

A – We offer several different subscription options for schools, and can tailor a school subscription to your specific requirements. To find out more about school subscriptions or to visit the First News Education website click here

You can also find out more by getting in touch with our schools team at [email protected] or call 01371 851 898.

 

Q – How often is the print edition of First News published?

A – First News is a weekly publication. We publish 52 issues a year.

 

Q – Do you offer a trial before I commit to a full paid subscription?

A – Yes! We offer a trial of 4 print issues for free. After the trial the subscription will require payment every 13 weeks. You can cancel at any time. One free trial per household, per year.

 

Q – When will I receive my first issue?

A – Your first issue will usually be dispatched within 2 weeks. After your order has been processed, a confirmation letter or email will be sent. This will include details about when your first issue of First News will be sent to you.

 

Q – Why hasn’t my issue arrived yet?

A – First News is dispatched every Wednesday, with the aim of customers receiving their copy by Friday. Sometimes there are delays with the Royal Mail service, and you may receive your copy a day or two late. If you are continually experiencing delays, or your copy arrives damaged please contact us at [email protected] 

 

Q – How do I notify you about a change of delivery address?

A – To let us know about a change of address you can do it online. To access the Manage My Account page click here

Alternatively, you can contact the  Customer Services team at [email protected] or call 0330 333 0186 from the UK or +44 (0)330 333 0186 for overseas subscriptions. If you are moving to another country you must call or email to inform us.

 

Q – Does First News offer international print subscriptions?

A – First News does ship to selected countries outside of the UK, but unfortunately we cannot deliver to anywhere within the EU or to Hong Kong. Although we cannot offer print subscriptions in these countries, we do offer digital subscriptions to all of our worldwide customers. 

 

Q – How do I cancel my First News print subscription?

A – To cancel your print subscription please contact the Customer Services team at [email protected] or call 0330 333 0186

 

Q – Can I buy First News from a newsagent?

A – You can buy First News from many newsagents. If you would like to find your nearest newsagent which stocks First News, please click here

 You will be redirected to an external site.  Please enter your postcode and select the distance from location, if no results appear please increase the distance.

Q – What is a bundle subscription?

A – A bundle subscription includes the weekly delivery of the print edition of First News plus access to all of the content and features of the First News Digital via the First News app.

 

Q – How do I purchase a bundle subscription?

A – Bundle subscriptions are available to order via the same website as the print only subscription. 

To see the different subscription options available click here

Just select the Newspaper & Digital option. Includes the weekly delivery of the print edition of First News plus access to all of the content and features of First News Digital via the First News app.

 

Q What is a TEMPORARY WebID and what is a PERMANENT WebID?

A – When you first sign up for Print and Digital bundle subscription you will receive an email from us with advice to help you get started with immediate access to First News Digital. This includes a temporary WebID you can use to login. Once your order has been processed you’ll receive another email with your permanent WebID. You should switch to the permanent WebID by signing out of the app and then signing back in with the new permanent WebID.

 

Q Where can I find my WebID to login to the First News Digital app?

A – You will receive your unique WebID in your welcome email after you sign up for a subscription, and in subsequent emails from us.  YOu can also get your WebID using this handy lookup tool: https://subscribe.firstnews.co.uk/find-your-webid/

Q – What age is First News aimed at?

A – First News is designed for children aged 7 to 14 years old.

 

Q – What is First News printed on?

A – First News is printed on 100% recycled paper. We acquire our paper from mills that are ISO 9001 accredited, and their chain of custody is certified in accordance with the FSC and the PEFC.  Any paper wastage caused by the manufacturing process is recycled.

 

Q – Can I buy back issues of First News?

ABack issues of First News are often available. If you would like to buy back issues of the newspaper please contact the Customer Services team at [email protected] or call 0330 333 0186

 

Q – How often is the print edition of First News published?

A – First News is a weekly publication. We publish 52 issues a year.

 

Q – Can I submit a story to be included in First News?

A –  To submit a story to First News email your report (including pictures) to [email protected] Don’t forget to include your name and age (and your school’s name and address for school news reports).

By submitting a story, you give First News consent to publish details and images of anyone included in the report.