Frequently Asked Questions
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FAQ Topics
Q – What is included in my digital subscription?
A – The Digital Edition is full of amazing features:
- Weekly 28-page newspaper live each Friday
- Daily news articles
- Access to our award-winning video content
- Weekly interactive puzzles
- Daily Wordie
- Fun polls and competitions
- Access to the First News archive
Q – How do I purchase a First News digital subscription?
A – Subscription to First News Digital is available on a monthly recurring payment. To start your subscription click here.
Q – Can I purchase a digital subscription for my school?
A – We offer several different subscription options for schools and can tailor a school package to your specific requirements and budget. To find out more about school subscriptions or to visit the First News Education website click here
You can also find out more by getting in touch with our schools team at [email protected] or call 01371 851 898.
Q – Can I subscribe to First News Digital from outside of the UK?
A – Yes! Subscription to First News Digital is available worldwide. We offer all digital subscribers access to both the UK and International editions via the First News Digital app. To subscribe, please select the ‘digital only’ option here.
Q – What do I need to access First News Digital? (devices/hardware)
A – The First News Digital edition can be accessed on our brand new app which is available for:
Android supported smartphones and/or tablet devices (e.g. Nexus, HTC and Galaxy devices)
or
Apple iOS supported smartphones and/or tablet devices (e.g. iPhone and iPad)
Q – How do I get the First News Digital app on my device?
A – For Apple devices please go to the App Store here
For Android devices please go to Google Play here
When you open the app for the first time or if you have logged out previously, you will be asked to enter your WebID before you can access the digital content. You will receive your unique WebID in your welcome email after you sign up for a subscription.
Q – Do I need an internet connection to access First News Digital?
A – You will need an internet connection to access all of the features in the First News Digital app, however you can download the newspaper in the app to read when you are offline.
Q – I have a digital subscription, how do I access the new First News app?
A –
- Please check your app has updated and update it manually if necessary – you can find instructions on how to do this on ios here
and on android here - When you try to access content you will be prompted to Subscribe or sign in – tap sign in
- On the next screen enter your WebID and tap sign in
- Forgotten or lost your First News Digital Web ID? Please email us at [email protected] for assistance.
Q – How can I view the First News Digital app on my laptop or desktop computer?
A – You can also access First News online via the web reader. To view the web reader please click here
When you open the web reader for the first time or if you have logged out previously, you will be asked to enter your WebID before you can access the content. You will receive your unique WebID in your welcome email after you sign up for a subscription.
Q – Where can I find my Web ID to login to the First News Digital app?
A – You will receive your unique WebID in your welcome email after you sign up for a subscription, and in subsequent emails from us. Please contact [email protected] if you have any issues locating it.
Q – Will I be able to set up parental controls on the app?
A – First News Digital is designed for children aged 7-14, therefore, all the features within the app are age appropriate and do not require any additional parental control.
Q – Are there any in-app purchases?
A – Our app does not include any in-app purchases. All subscriptions and payments are available through the website only or managed via your Google Play Store or App Store if you’ve subscribed through it.
Q – How will my data be stored whilst using the app?
A – At First Group Enterprises Ltd, we are committed to protecting the privacy of all customers and visitors to our websites. We do not store any sensitive information on our app .For further information on how we manage our data, please head over to our website and look through our privacy policy.
Q – How can I cancel my subscription?
A – If your subscription is on a monthly recurring payment you can pause or cancel your subscription at any time via the Recurly account management service. Please click here to manage your account. If you’ve attempted to do this, but still require help cancelling your digital-only subscription, please email [email protected] for assistance.
– If you pay for your subscription by quarterly direct debit please cancel by contacting the Customer Services team at [email protected] or call 0330 333 0186
Q – I have a First News subscription with Pocketmags, Apple in-app or Google Play in-app. How do I cancel it?
A – We are not able to provide support for third party subscriptions, as we do not have access to any of your details. However, you can contact the appropriate support team for your subscription here:
Q – What is a bundle subscription?
A – A bundle subscription includes the weekly delivery of the print edition of First News plus access to all of the content and features of the First News Digital via the First News app.
Q – How do I purchase a bundle subscription?
A – Bundle subscriptions are available to order from our website. To see the different subscription options available click here
Q – Where can I find my WebID to login to the First News Digital app?
A – You will receive your unique WebID in your welcome email after you sign up for a subscription, and in subsequent emails from us.
If you have signed up for Print and Digital, and cannot locate your WebID, please contact [email protected] for assistance.
If you have signed up for Digital-only, and cannot locate your WebID, please email [email protected].
Q – Can I purchase a print or bundle subscription for my school?
A – We offer several different subscription options for schools, and can tailor a school subscription to your specific requirements. To find out more about school subscriptions or to visit the First News Education website click here
You can also find out more by getting in touch with our schools team at [email protected] or call 01371 851 898.
Q – I have a bundle subscription but this package is not for me. Can I change this?
A – If you have a print and digital subscription but prefer to switch to digital-only, please get in touch at [email protected].
If you have a digital-only subscription and want to add First News Print, please get in touch at [email protected].
Q – What age is First News aimed at?
A – First News is designed for children aged 7 to 14 years old.
Q – What is First News printed on?
A – First News is printed on 100% recycled paper. We acquire our paper from mills that are ISO 9001 accredited, and their chain of custody is certified in accordance with the FSC and the PEFC. Any paper wastage caused by the manufacturing process is recycled.
Q – Can I buy back issues of First News?
A – Back issues of First News are often available. If you would like to buy back issues of the newspaper please contact the Customer Services team at [email protected] or call 0330 333 0186
Q – How often is the print edition of First News published?
A – First News is a weekly publication. We publish 52 issues a year.
Q – Do you offer a trial before I commit to a full paid subscription?
A – Currently, we are not offering trial subscriptions but we may do again in the future. Please check our up-to-date subscription offers on our website here.
Q – I have subscribed to First News print & digital, when will I receive my first issue?
A – Your first physical issue will usually be dispatched within 2 weeks. After your order has been processed, a confirmation letter or email will be sent. This will include details about when your first issue of First News will be sent to you. Login details will also be sent to you, so you can access First News Digital right away.
Q – Why hasn’t my issue arrived yet?
A – First News is dispatched every Wednesday, with the aim of customers receiving their copy by Friday. Sometimes there are delays with the Royal Mail service, and you may receive your copy a day or two late. If you are continually experiencing delays, or your copy arrives damaged please contact us at [email protected].
Q – How do I notify you about a change of delivery address?
A – To let us know about a change of address you can do it online. To access the Manage My Account page click here
Alternatively, you can contact the Customer Services team at [email protected] or call 0330 333 0186 from the UK or +44 (0)330 333 0186 for overseas subscriptions. If you are moving to another country you must call or email to inform us.
Q – Does First News offer international bundle subscriptions?
A – First News does ship to selected countries outside of the UK, but unfortunately we cannot deliver to anywhere within the EU or to Hong Kong. Although we cannot offer bundle subscriptions in these countries, we do offer digital-only subscriptions to all of our worldwide customers. Please select the ‘digital only’ option here.
Q – How do I cancel my First News bundle subscription?
A – To cancel your print and digital subscription please contact the Customer Services team at [email protected] or call 0330 333 0186. To cancel your digital-only subscription, please contact [email protected].
Q – Can I buy First News from a newsagent?
A – You can buy First News from many newsagents. If you would like to find your nearest newsagent which stocks First News, please click here
You will be redirected to an external site. Please enter your postcode and select the distance from location, if no results appear please increase the distance.
You can also order a copy of First News via your local WH Smiths, please ask in store for more details.
Q – Can I submit a story to be included in First News?
A – To submit a story to First News email your report (including pictures) to [email protected]. Don’t forget to include your name and age (and your school’s name and address for school news reports).
By submitting a story, you give First News consent to publish details and images of anyone included in the report.